CUSTOMER SERVICE

Delivery Options & Charges


UK delivery options (orders placed Monday to Friday excluding Bank Holidays)


Option one- Standard Delivery
Delivery within 2-5 working days.
Free on all orders - our treat!


Option two- Named Day Delivery
Delivery on a date of your choice, Monday to Friday, subject to availability and excluding public holidays. Delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas will be within 2 working days of your selected named day.
£ 4.95


Option three- Next Day Delivery
Delivery the following working day. Orders must be placed by 3pm.
£ 6.50


Option four- Next Day Delivery AM
Delivery by 12 noon the following working day. Orders must be placed by 3pm.
£ 8.00


Option five- Saturday Delivery
Delivery On a Saturday.
Orders must be placed by 3pm on a 'working Friday' to guarantee Saturday delivery.
£ 10.50


Option six- Click & Collect
You can also collect from a local shop in partnership with UPS within 2-5 business days of placing your order.
Free on all orders.

Rules and Restrictions

UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

Orders are processed and shipped on working days only (Monday through Friday, excluding bank holidays).

Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

We're sorry Darphin only delivers online orders to UK addresses (excluding the Channel Islands).

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We are unable to process orders to a P.O Box address.

We are unable to offer delivery to British Forces Postal Office addresses.

Satisfaction Guarantee

If for any reason you are not completely satisfied with your Darphin Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.