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Customer Service

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Talk to our team directly on 0808 281 0227


Or review some helpful help topics:

Where Is My Order?

Please click here to view your Order Status page. You will be asked to sign in with your email address and password.

Order Processing*

Orders are processed in accordance to your delivery preference.

UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays).

We're sorry Darphin only delivers online orders to UK addresses (excluding the Channel Islands).

*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.

Order Inquiries

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your DARPHIN ONLINE orders.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

 • Item(s) not available.
 • Difficulty in processing payment information.
 • Cannot ship to the address provided.
 • A duplicate order was placed.
 • Cancelled due to a customer request.

If your order is cancelled by us, you will be contacted by a member of our Customer Service team who will explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0227 with your order number, to discuss what practical options are available to you.

Please note as we generally process orders very quickly and dispatch orders within 1- 2 days, it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.