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ORDERS
Where is my Order?

You can check the status of your most recent orders by visiting the Track My Order page here. This is the easiest and fastest way to get the most current information regarding your online orders. You can also keep up to date with your order via the Order Status page here.


If the tracking information for your package confirms delivery and you cannot locate the delivered package please ensure before contacting us that you -
1. Check with neighbours and family members.
2. Look around the delivery location.
3. Check for notice of attempted delivery.

Order Processing*

Orders are processed in accordance to your delivery preference.

Please find more information about delivery options and timings here.

We're sorry Darphin only delivers online orders to UK addresses (excluding the Channel Islands).

*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.

If you have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

Order Inquiries

You can check the status of your most recent orders by visiting the Track My Order page here or view your order under Your Account page. This is the easiest and fastest way to get the most current information regarding your online orders.

In Your Account, when you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders. 

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• A duplicate order was placed.
• Cancelled due to a customer request.

If your order is cancelled by us, you will be contacted by a member of our Customer Service Team who will explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please contact our Customer Services Team with your order number, to discuss what practical options are available to you.

Please note as we generally process orders very quickly and dispatch orders within 1- 2 days, it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.