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CUSTOMER SERVICE

Where Is My Order?

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on "Dispatched" in the Order Status page.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Alternatively you can contact our Customer Services at 0808 281 0227 or email us.


For queries regarding www.darphin.co.uk and any online purchases.


Head Office - 0370 034 6700

For queries regarding PR or Marketing or any other Head Office departments.


Consumer Care - 0808 281 0227

For queries regarding a Store, or product purchased in Store.


Gift Card Enquiries - 08081 782065

For queries regarding Gift Cards.


Order Processing*

Orders are processed in accordance to your delivery preference.

UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays).

We're sorry Darphin only delivers online orders to UK addresses (excluding the Channel Islands).

*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

If your order is cancelled by us, you will be contacted by a member of our Customer Service team who will explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0227 with your order number, to discuss what practical options are available to you.

Please note as we generally process orders very quickly and dispatch orders within 1- 2 days, it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.