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CUSTOMER SERVICE

Shopping Online

How to Shop Online

Welcome to DARPHIN ONLINE. Shopping is easy, convenient and secure.

Simply select the product you want to purchase and follow the instructions below:

Step One:

Select the quantity of product you wish to purchase (up to six [6] of any single item).

Step Two:

Click the "Add to Bag" icon to place the product selected in your shopping bag.

Step Three:

When you've completed shopping, click the shopping bag image found on the upper right of each page.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag during checkout prior to clicking on Submit Order.

After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 0808 281 0227 or via email for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Darphin Online Customer Service at 0808 281 0227 or Contact Us. For fastest service, please have your order number available.

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View Shopping Bag

Click on the shopping bag image on the upper right of the page to display the products you selected, the quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Deleting Items from Your Shopping Bag

If you wish to delete an item in your Shopping Bag, simply go to the shopping bag image on the upper right of the page and click. Select "remove" under the product's name. The item will be removed from your shopping bag.

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Optimal Online Colour Settings

This site is best viewed with Internet Explorer 9.0 or higher, Firefox 4.0 and later versions, Safari 5.0 and higher, Chrome 10.0 and with and a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings.

Please feel free to email us with questions about specific colours, and we'll be happy to provide you with any additional description that is available.

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Browser Requirements

Our site works best with Internet Explorer 9.0 and other later versions. Firefox 4.0 and other later versions, Safari 5.0 and other later versions, and Chrome 10.0 and later versions.

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Security Online

At Darphin Online, we understand how important security is to you. When you place an order at Darphin Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

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Item Availability

If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our store locator for your nearest stockist.

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Maximum Purchase Policy

We regret that we must limit orders to no more than six (6) of any item with a maximum purchase of £700 per customer. If you have any questions, please call us at 0808 281 0227 or Contact Us and we will be happy to assist.

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Redeeming Promotion / Offer Codes

Simply enter your offer code in the text box marked Offer Code when you get to the "Order Review" page during the Checkout process.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear.

Only one offer code may be used per online order.

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Gift Wrap Service

If you wish to have your Darphin Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided.

Please note: Multiple items within a single gift order will be presented as one gift package.

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Payment Options

Credit cards accepted:

We're sorry, we do not accept:

Important information:

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